Below is a brief summary of trading terms and conditions for Wholesale customers.
Ordering: We will establish an online wholesale account for you on thedharmadoorusa.com. This will enable you to place orders online anytime and you will not be required to pay until we provide an invoice with freight costs added.
Invoicing: All orders are proforma/prepaid and due upon receipt of invoice.
All prices as shown on our website are exclusive of sales tax. California residents are subject to tax on all retail sales. Wholesale customers are required to have a valid resale number on file to access wholesale pricing.
Minimum order values/quantities apply for every order. First order minimum is $500, re-order minimum is $250.
All prices exclude freight. Freight is calculated according the volume of your total order and will be added to your invoice.
Our products are all handmade by small scale artisans and therefore there are times when we are temporarily out of stock of some items. We strongly encourage our wholesale customers to backorder popular items to avoid disappointment. If a product is listed as "out of stock" please contact us for estimated availability and to place a backorder.
We accept payment via credit card, Paypal, EFT and check. All products remain the property of The Dharma Door USA until paid for in full. Wholesale customers with Net30 terms must pay by check or EFT.
If you wish to place an order for 50+ pieces of any one item, please be aware that a 3-6 month lead time may be required due to the hand crafted production methods of our range. This does not apply to all products and each request will need to be assessed individually.
We reserve the right to choose who stocks our products. We do not guarantee exclusivity of our products in any town/city/region for any reseller. However, we understand the importance of working closely with our customers to ensure the best outcome for all.
Guarantee and Exchanges
We guarantee the products you purchase from us will be of high quality and will reach you in good condition. If there are any defects or faults with the products, please contact us to make arrangements to return the items to us (within 7 days of receipt) and we will replace the products. In the event that we are unable to replace the goods (eg. If the product is out of stock or discontinued) we will provide a merchandise credit.
Third Party Retail Websites
We do not permit any of our wholesale customers to sell on third party retail websites (within North America or Internationally). We supply products to you to sell in your own store (bricks & mortar, market stall and/or online) only.
We are happy to supply product images upon request. We request that you do not lift/copy images or text from our site without obtaining permission as they are subject to copyright laws. Styled imagery cannot be supplied to our used by our wholesale customers without express permission.